Accessibility Statement

This 2015-2021 Accessibility Plan outlines the policies and actions that Community Trust Company will put in place to improve opportunities for people with disabilities.

Community Trust Company is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Community Trust Company is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Community Trust Company will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Community Trust Company is committed to meeting the communication needs of people with disabilities. We will:

    • Consult with people with disabilities to determine their information and communication needs.
    • Ensure existing feedback processes are accessible to people with disabilities upon request.
    • Ensure all publicly available information is made accessible upon request.
    • Ensure all websites and content conform to the Web Content Accessibility Guideline (WCAG) 2.0, Level AA by January 1, 2021.

Community Trust Company is committed to fair and accessible employment practices. We will notify the public and staff that, when requested, Community Trust Company will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. We will:

  • Ensure the accessibility needs of employees with disabilities are taken into account if Community Trust Company is using performance management, career development and redeployment processes.
  • Work to prevent and remove other accessibility barriers identified.

Community Trust Company will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Recreational trails/beach access routes
  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor play spaces, like playgrounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off street parking
  • Service-related elements like service counters, fixed queuing lines and waiting areas
  • Preventative maintenance of the accessible elements in our public spaces is conducted on a regular basis to ensure that everything is in working order. In the case that emergency maintenance is required, it will be completed on a timely basis.
  • In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

For more information on this accessibility plan, please contact us at:

Community Trust Company
2350 Matheson Blvd East,
Mississauga, ON L4W 5G9

Phone: 416-763-2291
Fax: 416-763-2444